Reviewed report
What happened?
I booked a 3-day package tour to Cappadocia through a local agency website that promised a 'luxury authentic cave hotel' experience in Göreme. They showed me beautiful photos of a room carved into the volcanic rock with a private jacuzzi. However, when the shuttle dropped me off at the hotel, I was given a standard concrete room in a newly built annex building next door. When I complained, the hotel receptionist told me that the agency had booked their cheapest 'standard promo' room, and all actual cave rooms were fully occupied. The agency refused to refund me, claiming that the annex was part of the same 'hotel property' listed in the contract.